Pick-ups and Delivery

    We do not have a pick-up in Rotterdam since moving to the Hague. You must pick up in the Hague or get delivery. We require 48 hours notice for all orders over 6 as we cannot ensure that we have your bagels in stock otherwise.

    Refunds are not possible with less than 24 hours notice.

    For deliveries: We do frozen delivery and you should be home within the delivery window (3-9pm) and/or ensure that a neighbor can take your package (frozen). Please do not delay picking up the package as it will defrost. Our courier makes a reasonable number of attempts to deliver with calling you if you are not home prior to delivering to a neighbor if you are not home.   

    If you’re unsure where your bagels are by 8pm the night of your delivery, please contact us by email or whatsapp and we will check on your delivery to determine where it is.  They are typically with a neighbor. 

    We do not provide refunds if you are not home and do not respond to messages after we have tried multiple times to deliver to you.  We are not liable for the product defrosting as it went to your neighbors as you were not home when we have given sufficient notice about the delivery. We do our utmost to ensure that it goes to you directly, but we can only do so much.

    Pick-up: If you do not pick-up your bagels at the shop, we do not provide refunds.

    Cafe

    You can also order directly via us with Whatsapp +31 642661915

    We do not provide refunds if you forget to pick-up.  

    You must provide 48 hours notice for larger orders, even picked up at the cafe.  You can of course come by, but then you just have to see what we have in stock.  We cannot ensure that we have your bagels in stock if you do not order in time. 

    Bagel Boxes (Thursday/Friday delivery*)