We do not have a pick-up in Rotterdam since moving to the Hague. You must pick up in the Hague or get delivery. We require 48 hours notice for all orders over 6 as we cannot ensure that we have your bagels in stock otherwise.
Refunds are not possible with less than 24 hours notice.
For deliveries: We do frozen delivery and you should be home within the delivery window (3-9pm) and/or ensure that a neighbor can take your package (frozen). Please do not delay picking up the package as it will defrost. Our courier makes a reasonable number of attempts to deliver with calling you if you are not home prior to delivering to a neighbor if you are not home.
If you’re unsure where your bagels are by 8pm the night of your delivery, please contact us by email or whatsapp and we will check on your delivery to determine where it is. They are typically with a neighbor.
Pick-up: If you do not pick-up your bagels at the shop, we do not provide refunds.
You can also order directly via us with Whatsapp +31 642661915
We do not provide refunds if you forget to pick-up.
You must provide 48 hours notice for larger orders, even picked up at the cafe. You can of course come by, but then you just have to see what we have in stock. We cannot ensure that we have your bagels in stock if you do not order in time.
Bagel Boxes (Thursday/Friday delivery*)
Bagels are a delicate process. Please ensure that your address is right and please double check it. If it is not correct or is not valid, we do not provide refunds. Similarly, if you are not home for your delivery after we have notified you of the timings and made a reasonable attempts to contact you by phone, we do not provide refunds.
You can order whenever, however we will confirm by email when your bagels will be baked.
We deliver by courier on Thursdays/Fridays. Our bagels are frozen the same day as baked, so please get in touch for our rates for deliveries as the price varies by region.
We do not deliver to Limburg or Zeeland. Your order will be refunded as our courier does not drive there anymore.