FAQ

You got questions.  We at least think that we have the right answers. 

If you want to order a bagel box or gift box, please order ahead with getting your order in by Wednesday 12pm. (We deliver Thursdays/Fridays with our 12+ bagel boxes). For sandwiches, we are more flexible if you can pick-up in Rotterdam or live in our Uber delivery zone.

Everything Bagel

Click for our up-to-date pick-up information.

We work out of an industrial kitchen in the Keilepand. We also ship by mail and provide pick-up upon request for Hagenaars (The Hague) close to Laan van NOI station.  

We will wear a mask per govt. recommendations and we require that you do as well when interacting with us or our pick-up partners.

Tips for freezing your bagels

We recommend freezing your bagels as soon as you get them. Our bagels come in bags, by shipping, that are ready for the freezer.  These should be good for up to 6 months sealed and frozen. 

Theoretically, we do recommend slicing your bagel before freezing it for easier portion control and defrosting.  You can use aluminium foil (good for a month) or ziploc bags to freeze your bags. 

To Defrost Your Bagel 

With a combi oven

2 minutes at 450 watts; cut (if whole); toast for 1-2 minutes until perfectly crisp. 

With a microwave

Take bagel out.  Sprinkle a little water on it.  Put on microwave safe dish. Microwave at 450 watts for 2.5 minutes. Do 10 seconds more until it’s soft enough to cut. Open the bagel up and do a minute more.  

With an oven only

Leave out until defrosted (can be overnight in the bag for the morning!)  Preheat your oven to 175 degrees. Cut and put the soft sides up. Bake for 10-15 minutes until warm.  

Nearly all of the bagels are vegan besides 1-2.  You can see our full assortment of vegan bagels.

If you are lucky enough to have an authentic Dutch combi-oven (e.g. microwave/oven), you’re in luck as this is the perfect way to toast your bagel, especially after they’re frozen. 

If frozen, I recommend toasting the bagel for about 2-3 minutes at 100 watts (microwave setting) before cutting your bagel and toasting at 150 C for about 2-3 minutes on the oven setting until it seems warm and toasted. 

If they’re just a day old, a toasting of 2 minutes using the oven or toaster at 150 C is enough to freshen your bagel up! 

Bagels are best eaten fresh, but we recommend freezing those that you will not consume in the next 24 hours. They keep pretty beautifully and it’s always lovely to take a bagel out of your freezer to snack on! We have toasting instructions above. 

Usually the bagels keep pretty well over 24-36 hours left out on the counter. They’re bread, so you might want to toast your bagel in the oven to warm it up! We recommend slicing it first.

Some are only baked on special order, so please email us if you have questions. Whole wheat is a harder dough to work with (for instance), so we only make it on special request. 

Yes.  We mail by DHL in time on Wednesdays. Our bagels are sealed for shipping, which helps them stay as fresh as possible.

We have shipped with next day delivery to Hungary actually and if you’re interested in our bagels, we can deliver to you via UPS.  Email us and we can make your bagel dreams happen.

For deliveries by mail/same-day, we don’t make too many extras and cannot accommodate very late orders. You can ask of course!

With our new Uber collaboration, we will have more bagels on hand if you can pick up from the Hague or Rotterdam.  Please ask us before showing up.

 

If you have questions about orders, please email us directly or Whatsapp us +31 64266 1915. Please provide your full name.

You can contact us here.

Ja zeker! We spreken vloeiend Nederlands. Engels of Nederlands, het maakt voor ons niet uit.
We spreken ook Dari Perzisch.

No. I once carried a 2L of water from JFK back to Holland to taste test a batch.  If you cannot make a good bagel here, it’s on you; not the water.  Zuid Holland actually has fantastic water. 

The best bagels are fresh-made, not frozen. What makes New York bagels so good is that they’re fresh and made by experts who have great technique.

Our bagels are handmade in Rotterdam with love by a native New Yorker who has spent years perfecting her recipe to match the mouth-feel of a Queens bagel.  If we’re doing New York Bagels, we are going to do them properly. 

A native New Yorker who is born and raised in Queens, New York City now living in Zuid Holland. 

My assistants are originally from Afghanistan and the US (Virginia). 

Yes! We’re very proud to have 100% vegan bagels besides 1-2. bagels always clearly labeled.)

One of our pick-up partners runs a vegetarian establishment, so for now, no lox.

What you choose to do with the bagel is up to you.  

We are still in an industrial kitchen, but you can still pick-up from us 🙂

We find that they keep 1-2 days, but you’ll need to toast your bagel after a day (150 C / 8 minutes) to warm it up properly. Our bagels are all made 100% fresh daily and they’re most delicious on the same day. 

If you freeze your bagels, they’ll last for a long time (a month!)

We make all of our bagels to order and it’s a two-day process.  Our batches are limited, so we ask for 48-hour notice for any cancellations.  

We do not provide refunds for orders that are not picked-up.  

Please contact us. 

Six bagels is the minimum order.

We limit customers to 24 bagels for now as we want others to be able to try our bagels too! For larger orders, we need at least 48 hours notice and please email us about them.

We accept credit cards as well as IDEAL via Stripe. We do not accept cash payments. You must prepay for your order.

If you have an issue paying, please get in touch with us.

Our kitchen is a shared kitchen, so we cannot ensure an 100% allergy-free environment.  Gluten is the main allergen within our bagels, but we use a product with coconut. Please email us if you have questions or notify us of allergies first!

We regularly use sesame seeds, poppy seeds, garlic, onion, and oregano in the kitchen.  If you are allergic to any of the following items, we cannot accommodate you. 

In particular, there might be traces of peanuts due to the shared kitchen. We try not to share equipment with others to minimize contamination, but we believe that it’s important that we’re upfront about this issue. 

One is enough for lunch with lots of toppings on it, but it depends on your level of self-control…

All we can say is that your loved ones will want one, so be sure to order enough for your loved ones to share. We realize the coronavirus situation isn’t ideal for big brunches, but we usually manage to eat 2-4 bagels in a weekend between two people.

Yes.  We will notify them by email about your gift card and they will need to place their order when the webshop opens.